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Does Free Shipping include Canada?
Why do you only offer free shipping to the United States?
Where are you located?
When will my site be activated?
What is a SSL Certificate?
What type of guarantee do you have for website uptime?
How do I update my contact information?
Can I accept payments online?
I purchased support online, now what do I do?
What is the difference between Unix accounts and Windows accounts?
What do I need to use web hosting services?
Can I purchase additional Disk space?
What happens if I go over my transfer allowance?
What is the difference between a Shared SSL Certificate and a Dedicated SSL Certificate?
Is it safe to purchase your products and services online?
Can I purchase any of your Web Hosting plans online?
Why do "New" Domain names take 12 to 24 hours to be activated?
I want an online online store setup, do you offer this service?
Do you provide customer support for online stores?
I can't Log-in to my account, where can I get my password or username?
I ordered my product so when can I expect to receive it?


Does Free Shipping include Canada?
No it does not. Our "Free Shipping" offer only applies to the Continential United States. Shipping to Canada, Hawaii and Alaska will be calculated after order has been accepted. You will be notified by email of shipping charge and will need to pay for shipping before order will be processed further.

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Why do you only offer free shipping to the United States?
The reason is because we are a United States based company, and we only can offer our free shipping to our United States customers. We do offer competitive rates to Alaska and Hawaii. We also offer affordable rates to Canada as well.

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Where are you located?
Our corporate office is located in Birmingham, MI. Located at:: Dynamic Solutions 189 Townsend Suite 302 Birmingham, MI 48009

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When will my site be activated?
Your account becomes activated within 30 minutes of purchase usually, but may take up to an hour. Your site will be activated, however for "New" domain names it will take 12 to 24 hours for you domain to become active. You will beable to access your site content with a temorary address in the meantime.

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What is a SSL Certificate?
SSL stands for Secure Socket Layer, and it is Certificates are used by online merchants that want to provide their customers a secure method of payment. When sending credit card information over the net, having SSL ensures that the information is transmitted in an encrypted and secure way. It provides your customers with peace of mind.

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What type of guarantee do you have for website uptime?
Dynamic Solutions guarantees your website will be up 99.9% of the time. We can guarantee this because of our unique clustered server technology along with server redundancy, which all have diesel power backup generators, your site will always be accessible to the internet. If you would like detailed information we will be glad to provide you with our information packet, please contact us to request a packet today.

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How do I update my contact information?
You must email us so that we can update your account information accordingly.

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Can I accept payments online?
Yes with our e-commerce plan in addition to a merchant account it is possible to accept payments online. If you need a merchant account, PayPal offers a complete merchant account. Goto https://www.paypal.com/us/mrb/pal=5HKWYWNZAGZ4A for more information

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I purchased support online, now what do I do?
First after you purchase computer support, you then have to schedule an appointment. You do this by calling DM Computers appointment line at: 248-341-0798 or email at: support@dmcomputerdocs.com Please be sure to include you order number, name and brief description of your problem so we can better serve you

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What is the difference between Unix accounts and Windows accounts?
Unix provides secure and reliable environment perfect for most of the hosting needs, but sometimes you want to take advantage of some Windows applications such as MS Access, ASP scripting. For that you might want to use Windows NT.

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What do I need to use web hosting services?
All you need is a computer and an internet connection. (DSL/Cable Recommended)

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Can I purchase additional Disk space?
Yes, additional disk space can be bought in 10 MB increments, for $0.15/MB per month and need to be purchased for the full year in advance. Additional monthly transfer bandwidth can be purchased in 5 GB increments for only $2/GB per month, and also need to be purchased for the full year in advanced.

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What happens if I go over my transfer allowance?
All of our plans offer a tremendous amount of transfer allowance, but on the off chance you do go over, any excess in monthly transfer will be charged at the end of the month.

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What is the difference between a Shared SSL Certificate and a Dedicated SSL Certificate?
The difference is that a shared SSL certificate is one used to secure a server, which hosts many domains. In order to use a shared SSL certificate you use the hostname, which is the address of ther server, instead of your domain name. A dedicated SSL certificate is one, which secures your domain name, and the certificate is registered to you or your company. To order a dedicated certificate, or to activate your shared certificate access, please contact us.

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Is it safe to purchase your products and services online?
Yes it is safe to purchase our hosting plans online without worrying about having your information compromised. All transactions are Processed through PayPal's secure portal providing the highest (256-bit SSL encryption). We keep all of our clients personal information on multi-level secured servers. Only our webmasters have access to this information, which is monitored very closely to ensure its safe guarding. Another step to safeguard your information is that we do not keep any credit card information on our servers.

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Can I purchase any of your Web Hosting plans online?
Yes. All you have to do is goto our online store, which you can goto by clicking here Online Store. Please remember that you are paying for a full year up front, and to figure out a domain name that you want (www.yourname.com) before you purchase our plan, because we cannot setup your site until we have a domain name for you. Our store checkout is verified and secured, which is powered by PayPal, Inc. All transactions are encrypted so none of your information is compromised. So remember to search for, and put your desired name without the (http://www) on the checkout page. To search for possible domain names goto Domain search. you will be emailed information shortly regarding your site.

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Why do "New" Domain names take 12 to 24 hours to be activated?
This is because Name Servers are wat point your domain name to your address. These Name Servers are only updated by the Registrars once a day. Dynamic Solutions has no control over when name servers are updated

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I want an online online store setup, do you offer this service?
Yes we do. All hosting accounts come with Agora Standard and OsCommerce FREE. We also use Zen-Cart and CRE Loaded, which can be upgraded to their Pro Editions. We offer merchant store setup of 20 products for $65. This includes terms of use, privacy, shipping and return policy creation, paypal cart standard/Pro integration, Google Checkout integration, coupon & gift certificate integration and newsletter capabilities. You must provide us with any pictures, prices & descriptiions of products.

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Do you provide customer support for online stores?
Yes, our design staff are very experienced in development of the different systems and can provide support in whatever area you need. if you have purchased our standard store setup, you can receive 10 minutes of support by phone (asking questions, explaining errors) and you will also receive 25 minutes of designer modifications, to resolve errors. We also offer hourly support (phone & modifications) starting at $65/hr. Contact us for more details

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I can't Log-in to my account, where can I get my password or username?
You can click on the forgot password link to receive your password by email. If you have lost your username, just email us and we will send you your username and password right away.

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I ordered my product so when can I expect to receive it?
Most software is sent via FedEx or UPS 2-3 day air, Free of Charge. Software that requires shipping will arrive within 10 days unless otherwise stated.

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Last Updated: 16 Dec 2012 22:16:33 PST home  |  about  |  terms  |  contact
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